Returns & Refunds

We want you to love every Milados piece. If something isn't right, you may return it within 30 days of delivery for a full refund of the product price.

Eligibility

• Items must be unworn, unaltered, and in original condition.
• Original signature Milados packaging must be included.
• For hygiene reasons, pierced earrings may only be returned if the protective seal is intact.
• Custom orders and final-sale items cannot be returned.

How to start a return

1. Email info@milados.com within 30 days of delivery. Include your order number and the reason for return.
2. Our team will confirm your return and send the correct return address within 1–2 business days.
3. Ship the item back with a tracked service. We recommend insuring the parcel; return shipping is at the customer's expense unless the item arrived damaged or incorrect.
4. Once your return is received and inspected, we will process the refund to your original payment method within 5–10 business days.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with photos. We will arrange a free replacement or full refund including shipping.

Exchanges

The fastest way to exchange is to return the original item and place a new order for the piece you want.

Refund timing

Refunds are issued to the original payment method within 5–10 business days of the return being received and inspected. Depending on your bank, funds may take a few additional days to appear.

Contact

Questions about a return? Email info@milados.com — we reply within 24 hours.